A hierarchical structure refers to a company's chain of command, typically from senior management and executives to general employees. IT Department Structure for Small Businesses. Unfortunately, as companies grew and evolved, IT teams stayed largely the same. There’s a graphic at the bottom of the page. If your IT team doesn’t have an organized and specific structure, you’re seriously throttling your … In this type of organizational structure, there is a chain of command from top to bottom. Higher levels imply superiority in position and their domination of the lower one. Since time is a rare commodity for many business leaders, this can be a definite draw. Even with the blurred lines, there is a hierarchical status that can be identified within a typical IT department structure. A one-sided, top-down hierarchy can stifle the … An Information Technology, or IT, Department develops, manages and maintains an organization's technology-related assets (hardware, software, systems, etc. Just a group of people doing tech stuff. Visualize IT’s structure with a customized operating model, clearly demonstrating how IT creates value and how work flows in and out of the department. Below are the basic roles that make up a typical IT department set up in a hierarchical fashion. Define future-state work units, roles, and responsibilities that will enable the IT organization to complete the work that needs to be done. In a small company of fewer than 25 employees, it is very typical for every employee to perform multiple jobs. ), policies, procedures and systems. *I am writing this as I have experience with HCL. Hierarchical organization is defined as a pyramid-like structure where one individual is in charge of the company with one or more subordinates subsequently under each other.. Hardware, software, networks, systems – knowing who does what in IT can be as complex as the technology they work with. Let’s start at the top of a hospital organization and work our way down to the staff who do the day-to-day work in a hospital IT department. Those direct reports can then pass the information on. As far as structure, there wasn’t much. But that just doesn’t work anymore. Each time your larger organization changes direction or structure in a substantial way, IT needs to shift to mirror it. Positioning the IT organization to be perceived as partners with the business 20.4 Demonstrating IT’s value proposition to the business 11.9 Raising collaboration across the enterprise and with external parties 10.0 Raising business productivity by more than 10% 8.9 Managing a common set of technology priorities across multiple business units 6.4 Who’s Who in the IT Hierarchy. Don’t let that stop you from learning more about this dynamic field! Just because an organization's structure may look like a pyramid doesn't mean it has to work like one. When a business has a hierarchical structure, information can be passed down, which means your director only needs to meet with her own direct reports. The key word is “substantial.” Obviously you aren’t going to conduct a massive reorg every time the larger organization makes any type of change. In this case, simple day-to-day IT issues generally fall to the individual who has the highest technical aptitude in the organization. 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